Makoto Consulting Articles

Taking a Lean approach to insurance: Part 2

So let’s take another look at the challenges faced by the insurance industry. I’m going to delve further into the obstacles Makoto faced while implementing Lean in the head office of a major insurer in Japan. Previously I shared with you the eye-opening conversation about the insurance industry with our President, Brad Schmidt. From New…

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Taking a Lean perspective to insurance

Let’s take a look at the challenges faced by the insurance industry. Recently I sat down with our President, Brad Schmidt, and we discussed the challenges he had in implementing Lean in the head office of a major insurer in Japan.   We gained some real insights during this multi-year engagement Insights that strengthened our…

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Chasing waste out of the factory environment increases profit

Chasing and eliminating waste is the most fundamental thing that can be done for our business. When we chase waste from our business as a part of our daily culture and habit we will continuously improve, or have Kaizen. The two are interdependent. Chasing the 8 wastes in a factory or workshop environment as compared…

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Lean and Kaizen for the office – reducing the 8 wastes

When chasing waste out of a business using Lean methodology, we are looking for 8 wastes. Unused Creativity – Transport – Inventory – Motion – Waiting – Over-Processing – Over-Production – Defects It’s common knowledge that the implementation of Lean processes is as relevant to the office environment as it is to the factory or…

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Employee Driven Continuous Business Improvement

The Makoto Way

I want to talk about what Makoto means- who we are as a company and how we do what we do.   Truth – Sincerity – Trust – Fun   One phrase we use quite frequently is employee-driven continuous improvement. This is the ability to empower employees in teams to make a change for the…

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Leading the discussion in your business process transformation

One of the first things to acknowledge when conducting a SIPOC is that it will paint a defined picture of your overarching process.   SIPOC stands for: suppliers – inputs – process – outputs – customers   A SIPOC will help you to visualise the nature and scope of your processes It’s very simple to…

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Visual management and the team meeting

Visual management is linked to and forms a part of 5S. Visual management allows us to picture and then effectively attend to the performance in an area. It’s a tool which, through use, creates a point of power from which to focus on parts of a business in a manner that encourages communication between people.…

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Leader Standard Work

Most people think of Leaders and managers as the same thing and quite often Leaders take on the role of managers for various reasons in business. However, they are actually different hats – or different roles – sometimes filled by one person.   I will talk about leaders as the head of a division, department…

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Standard Work promotes Kaizen

Standard work is one of the foundational elements of embedding Lean into a business.   A Point from which to Improve Standard work is important from the perspective that its documentation gives you a point from which to improve. If a standard isn’t set – a consistent way of working – then the ability to…

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Where Kaizen and Lean meet

Kaizen is an interesting concept. It’s a separate element to Lean. Lean is about waste elimination, put simply. Kaizen is the focus of continuous improvement and innovative thinking. The two are not mutually exclusive, but they are distinct components.   The symbiosis of Lean and Kaizen I want to talk about Kaizen because as I view…

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