COVID Compliant Business Part 2: Visitors

So the question is- how do we deal with essential visitors, contractors, delivery drivers- the people who are required to come to your business daily? How do we get them to comply with COVID standards and maintain your productivity?


The fact is if you’re doing things well, this is an issue as you have limited ability to control where your visitors have been prior to calling on your business. You could maintain complete control of this issue by banning them altogether, however, that’s just not practical. So how do we do this?


This goes back to the discussion in COVID Compliant Business Part One and the implementation of the 5S methodology. The way visitor interactions are set up can have a huge impact. One of the most effective things you’ll observe in businesses that are COVID compliant is the one-way flow of visitors. One door in and one door out of an area, not the same door. This promotes less crossover, reducing interactions. We can also avoid allowing visitors into areas and offices where work is done. It should be enforced that they can only come by walkways, or to the front of the building, for example.

When it comes to essential visitors who do need to enter your business; no-touch interactions are your best option. When it comes to any interactions around signing in for visitors or a sign-in book for delivery drivers, remove these processes, and establish alternatives. Most delivery drivers are used to no-touch interactions anyway, so they’ll be okay with that!

Lots of signage is a great idea and a necessity. Make sure it’s very clear what the guidelines at your premises are. And you may not need to be in the package drop off area, or a delivery area of your business for example. If being in close quarters with visitors in this manner can be avoided, then, by all means, lots of signage will help you provide the necessary communications in your absence.

In addition, it’s best if the visitors or contractors to your business BYO their own safety equipment, and sanitize as they go. If you are going to supply safety equipment such as glasses and helmets, you’ll need to be able to sanitize those after every use. That’s important.

So keep these things in mind. Have one-way flows and restrict access to your business or areas of your business, minimising interactions between your workforce and your business’s essential visitors. Establish drop-off points for packages with no-touch interactions. Use plenty of signage. Have visitors BYO safety equipment. Implementing such measures will enable you to maintain a high level of control over the potential for the spread of infection in your business or workplace.


We can help to implement the processes that will keep you and your team safe. Contact us.